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CareRev is ready to support healthcare facilities through volatile staffing demands caused by the COVID-19 pandemic. Our flexible talent pool includes relevant specialties such as ER and ICU RNs, Respiratory Therapists, and CNAs. If you need staffing help and want to join our marketplace, please call (415) 223-9964. 

Read our COVID-19 response

Joint Commission Policy Statements

CareRev is committed to providing a higher standard of service and to the delivery of safe, quality patient care. CareRev complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our Client, you can have confidence that the processes within CareRev support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, below is a written description of the service features.

  1. Independent Contractors
    CareRev provides healthcare personnel as Independent Contractors to various Clients, which has been agreed to in advance by the Client. Each Client specifies in advance as to the requirements for healthcare personnel as a provision of the contract.
  2. Subcontractors
    CareRev will not engage any agency to provide subcontractors.
  3. Floating
    Each Client may only use a Professional for an assignment that matches the job description for which CareRev assigns the Professional; provided, however, Client may float the Professional to another department/unit at Client’s facility if (i) the Professional has the appropriate credentials including, but not necessarily limited to, license(s) and certification(s), (ii) the Professional has demonstrated prior competency for the floating assignment, (iii) the department/unit is a like department/unit (i.e., comparable clinical diagnoses and acuities), and (iv) the Professional has agreed to floating in advance of the assignment.
  4. Competency Review
    It is the responsibility of CareRev to conduct and finalize the pre-employment assessment of the Professionals' competence based on the techniques, procedures, technology, and skills needed to provide care, treatment, and services to the populations served by the Client upon completion of CareRev’s onboarding process.

    It shall be the responsibility of the Client to cooperate in a review or evaluation of each Professional, relative to the Professional’s ability to perform specific job functions. CareRev relies on the Client’s feedback in order to accurately assess and reassess the competence of the Professional on an ongoing basis based on the Client’s report of clinical performance.
  5. Orientation of Providers
    CareRev will provide all new Professionals with an orientation to the applicable policies and procedures, including National Patient Safety Goals, Infection Control including CDC Hand Hygiene Guidelines, Cultural Diversity and Sensitivity, Patient Rights, and the Ethics of Care, Treatment, and Services. It shall be the responsibility of the Client to orient assigned Professionals to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of the Professional to properly use equipment.
  6. Requirements for Professionals Specified
    The requirements of Professionals sent to the Client by CareRev are to be determined by the Client as part of the written agreement between the two parties. It is CareRev’s obligation to comply with the requirements of the Client by supplying staff that have the documented competencies, credentials, health screening, and experience to satisfy the requirements specified by the Client in order to deliver safe care to the population being served.
  7. Conflicts of Interest
    CareRev will annually review its relationships and its Professionals’ relationships with government agencies, Clients, vendors, and other persons to identify any conflicts of interest. CareRev will disclose all relevant and applicable conflicts of interest to each Client as such conflicts arise. Unless otherwise approved by Clients, assigned Professionals shall not be permitted to accept any gifts (except gifts of nominal value) or payments (including, but not limited to, payments for travel, lodging, meals, or entertainment) from Clients.
  8. Incident, Error, Tracking System
    Upon notification of Incidents and or Errors, CareRev shall document and track all unexpected incidents, including errors, sentinel events, and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data-gathering tools. Information gathered, tracked, and analyzed is to be shared and reported appropriately to Clients, regulatory bodies, and the Joint Commission as required.
  9. Requirements for Professionals Specified
    The requirements of Professionals sent to the Client by CareRev are to be determined by the Client as part of the written agreement between the two parties. It is CareRev’s obligation to comply with the requirements of the Client by supplying staff that have the documented competencies, credentials, health screening, and experience to satisfy the requirements specified by the Client in order to deliver safe care to the population being served.

CareRev is a remote organization. Our business hours are 6:30 am - 6:30 pm Pacific Time, but we operate 24/7. You can contact CareRev regardless of the time/day at: 415-223-9964 (call) or 415-562-7238 (text).

In the event of an emergency, natural disaster, or other uncontrollable event, CareRev will continue to provide service to you through our corporate network from a location where phones and computers are functional. CareRev will do everything possible to support you in meeting your needs during crisis situations. A copy of our Emergency Management Plan is available upon request.

Our goal is to always provide you with a consistent level of service. If, for any reason, you are dissatisfied with our service or the service provided by one of our Professionals, we encourage you to contact your CareRev Account Manager to discuss the issue. CareRev has processes in place to resolve customer complaints in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call CareRev’s corporate office at (415) 223-9964 so that a corporate representative can work with you to resolve your concerns.Any individual or organization that has a concern about the quality and safety of patient care delivered by CareRev’s Professionals that has not been addressed by CareRev’s management, is encouraged to contact the Joint Commission via www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. CareRev will not take retaliatory or disciplinary action against Professionals or Clients when they report safety or quality of care concerns to the Joint Commission.

To request assistance from our Support team, please submit the form and a representative will be in touch within 24 hours.

You may also contact us via phone or email:

Support contact info

Call: (415) 223-9964
Text: (415) 562-7238
Email: help@carerev.com