The Joint Commission Policy Statement

CareRev is honored to be certified by The Joint Commission (“TJC”) since 2020. TJC Healthcare Staffing Services Certification is a prestigious certification awarded for demonstrating continuous compliance with TJC's performance standards and reflects our commitment to ensuring a high-quality marketplace platform. As our Client, you can have confidence that the healthcare professionals you engage through CareRev’s marketplace platform have met the requirements established by The Joint Commission.

  1. Healthcare Professionals
    CareRev provides a marketplace platform where independent contractors and third-party employed healthcare professionals (collectively, “Healthcare Professionals”) engage with healthcare systems or facilities (“Clients”) in need of their healthcare services.
  2. Subcontractors
    CareRev will not engage subcontractors to provide Healthcare Professionals unless agreed to in advance by Clients.
  3. Requirements for Healthcare Professionals Specified
    Clients specify their requirements for Healthcare Professionals as part of a written agreement with CareRev. 
  4. Verification of Healthcare Professionals’ Credentials
    CareRev verifies that the Healthcare Professional’s licensure, certification(s), education, and work experience meet the Client- and state-specific requirements for the shift. 
  5. Floating
    Available shifts are determined by the Healthcare Professional’s competencies which are reviewed by CareRev for compliance with Client requirements. Clients may float Healthcare Professionals to another department or unit if (i) the Healthcare Professional has the appropriate certifications and credentials, (ii) the Healthcare Professional has demonstrated prior competency for the floating shift, and (iii) the department or unit must be a like department or unit (i.e., comparable clinical diagnoses and acuities).
  6. Competency
    In accordance with Client requirements and TJC standards, CareRev prescreens Healthcare Professionals for the standard procedures, technology, and necessary skills to provide quality care, treatment, and services. It is the Client’s responsibility to confirm competence through observation and feedback related to the services performed at Client facilities. If at any point the facility determines the healthcare provider is not competent, they are responsible for terminating access to shifts and notifying CareRev.
  7. Orientation of Healthcare Professionals
    CareRev orients Healthcare Professionals to the marketplace platform and its policies and procedures. Clients orient Healthcare Professionals to the facility and its policies and procedures, including, but not limited to, dress code, physical layout and equipment, and to validate competency and ability of Healthcare Professionals to properly use such equipment. 
  8. Conflicts of Interest
    CareRev to the best of its ability identifies conflicts of interest. CareRev annually reviews its relationships and Healthcare Professionals’ relationships with vendors and Clients to determine conflicts of interest. When conflicts of interest arise, CareRev discloses the conflict of interest when appropriate to whichever Client may be involved or affected. 
  9. Incident and Error Tracking System
    Upon notification of incidents and/or errors, CareRev documents and tracks all incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided. Information gathered, tracked, and analyzed will be shared and reported to Clients, regulatory bodies, and The Joint Commission as required. 
  10. Occupational Safety Hazards and Events
    Clients shall notify CareRev about occupational safety hazards and events (e.g., workplace injuries, illnesses, incidents, close calls/near misses) related to Healthcare Professionals as soon as possible after the occurrence of each such hazard or event.

Contact CareRev 24/7 at (415) 223-9964 or 

Clients with questions or concerns regarding processes or Healthcare Professionals, please contact your CareRev Account Manager or utilize the Report a Performance feature in the platform. If the resolution does not meet the expectations, please contact CareRev at (415) 223-9964. 

In the event of an emergency, natural disaster, or other uncontrollable event, CareRev will continue to provide service through our corporate network from a location where phones and computers are functional. A copy of our Emergency Management Plan is available upon request. 

Any individual or organization that has a concern about the quality and safety of patient care delivered by a Healthcare Professional that has not been addressed by the process above is encouraged to contact The Joint Commission at or by calling the Office of Quality Monitoring at (630) 792-5636. CareRev will not take retaliatory or disciplinary action against Healthcare Professionals or Clients when they report safety or quality of care concerns to The Joint Commission.

Last modified: July 1, 2024